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您目前的位置：首页 >> 经典文章 >>OA门店常见问题 |
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OA门店常见问题一：客户多，没有办法收集客户资料，难以分类管理
Common Problem 1 for OA Store: too many customers, unable to collect customer data and difficult to have classified management
√OA门店询价的客户总是很多，前台电话不断，但是真正留存下来或记得住的客户很少，不会超过100个。
√There are always many customers calling OA store to ask for price, and the telephone of information desk is always busy, but there are few customers that are really left or remembered, not exceeding 100.
√即使一些管理理念较好或有心的老板通过EXCLE等手段收集的客户资料也没有办法分类管理，更无法利用这些客户资料
√Even if some bosses with good management concept collects customer data by means of EXCEL, they can not have classified management, let alone make use of the customer data.
OA门店常见问题二：客户来电，没有办法预判客户目的
Common Problem 2 for OA Store: when customers call us, unable to judge customer purpose
√OA门店柜台电话铃声总是此起彼伏，每通电话我们总得很详细的询问客户身份、来电目的、送货地址等，效率低下不说，还因为电话占线影响下一个要货电话。
√The telephone of OA store rings one after another. For each phone call, we have to ask customer identity, call purpose and delivery address in details, not only having low efficiency, but also always influencing the next call for busy line.
OA门店常见问题三：客户询价没有办法知道历史供货价
Common Problem 3 for OA Store: when customers ask for price, unable to know historic supply price
√OA门店的一些原材料涨跌幅度比较大（比如办公用纸），每一个客户来电的时候都会习惯性的咨询当前要货产品的价格，如果在电话询价瞬间没有办法记住原来供给该客户的历史价格，很有可能我们就会根据当前变动的低价格报价，白白损失既得利益。
√Some raw material of OA store has large rise and fall scale (such as office paper). When each customer makes the phone call, he will generally ask for the current price of the product he wants, if at the moment when he asks for the price we can not remember the historic price we supplied to this customer, it is very possible that we will quote according to the current low price, losing the vested interest。
√每个客户电话询价时，都会习惯性的报低原来自己成交的价格，如果没有在来电瞬间准确提示，不能很准确的说出原供货价，将会带来不必要的讨价还价流程。
√When each customer calls to ask for price, he will generally mention his former dealing price lower, if at the moment when he calls we can not accurately remind him and accurately say the former supply price, it will bring unnecessary bargain process.
OA门店常见问题四：客户要货多，速记跟不上，经常发错货
Common Problem 4 for OA Store: when the customers ask for many goods items, short hand can not follow him and we always send the wrong goods
√作为办公用品供应商产品品种繁杂，每次客户要货时总是没有办法准确、及时的记录下客户要货清单，造成经常发错货。
√As the supplier of office supply, we have various product varieties. When the customers need the goods, we can not accurately and promptly record the demanding list of the customers and always deliver the wrong goods.
OA门店常见问题五：客户来电，没有办法预判客户目的
Common Problem 4 for OA Store: when customers call us, unable to judge customer purpose
√OA门店询价的客户总是很多，前台电话不断，但是真正留存下来或记得住的客户很少，不会超过100个。
√There are always many customers calling OA store to ask for price, and the telephone of information desk is always busy, but there are few customers that are really left or remembered, not exceeding 100.
√即使一些管理理念较好或有心的老板通过EXCLE等手段收集的客户资料也没有办法分类管理，更无法利用这些客户资料
√Even if some bosses with good management concept collects customer data by means of EXCEL, they can not have classified management, let alone make use of the customer data.
OA门店常见问题六：产品推广和调价，通知客户相当繁琐客户关怀少，广告投入没效果
Common Problem 6 for OA Store: for product promotion and price change, it is very complicated to notify customers, with little customer concern and no advertising effect
√每次产品推广或者调价时，光找客户联系方式要花大半天，发传真又要发一整天，费时费力、效率低下。
√In case of product promotion and price change, it will take over half a day to find the contact information of the customers, and a whole day to send the fax, consuming time and energy and with low efficiency.
√逢年过节要和客户做下关怀活动，都不知道该向谁发。
√At every festival and at New Year, when we want to carry out customer concern activity, we don't know who we should send the message to.
√每年为了多储备下客户，电视、报纸媒体广告没少做，业务员没少招、少跑，但是收效甚微，业务始终没有办法做大。
√To save more customers every year, we input a lot in television, newspaper and media advertisement, and recruit many businessmen, but there is tiny effect and we can not increase the business all the time.
OA门店常见问题七：业务人员变动大，客户经常随着业务人员变动
Common Problem 7 for OA Store: businessmen always change, and customers always change with the businessmen
√销售队伍不稳定，销售人员离职时，经常就把客户带着一起跳槽了。
√The sales team is unstable. When the salesmen quit, they always take the customers away as well.
√新来的销售人员由于没有历史沟通数据，没有办法接上原业务人员留下的客户。
√Since the new businessmen do not have historic communication data, they can not receive the customers left by the former businessmen.
OA门店常见问题八：仓库、办公室、门店分隔几地，资源没有办法共享
Common Problem 8 for OA Store: warehouse, office and store are at different places and we can not have resource sharing
√仓库、办公室、门店分隔几个地方，客户资源没有办法共享，客户打到每个地方都要自报家门一次，带来很多不必要的沟通麻烦。
√Warehouse, office and store are at different places and we can not share the customer resources. When the customers call each place, they have to introduce themselves again, bringing much unnecessary communication inconvenience.
√由于是异地办公，老板分身乏术，作为老板也担心每个地方的职员服务态度和服务标准是否统一。
√Since it is distance office, the boss can not take care of each place. As the boss, he also feels worried whether the service attitude and service standard of the staff at each place are unified.
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